BY TIMELESS
AI-powered platform for guest experience management, marketing, and reservations 
The restaurant business deserves a system not from the past, butfrom the future
Guests
Guests
Personal data, RFM status, notes, preferences, loyalty, tags, blacklist, visualization of statistics and visits. Additional blocks: lists of reservations and orders, as well as guest logs.
Reservations
Reservations
This view shows available time slots for each table, helping you maximize venue occupancy.
Why COSMOS

AI that drives results

AI hostess increases venue occupancy and reduces hostess costs.
AI waiter increases average check.
AI marketer improves marketing efficiency and boosts guest retention.

Yandex Booking Integration

COSMOS processes any number of Yandex Booking requests within the same system as all other channels. One single queue, one centralized guest profile — with zero data loss or duplication.

Modern Functionality

We don't just cover the basic needs of the business — we take processes to an entirely new level.

Data matches the POS

POS integration connects guests, reservations, visits, and checks into one complete picture the team can trust.

It still works on a Friday night

A modern architecture helps the system stay reliable even under peak load.

User-friendly interface

Modern design speeds up the work of hostesses, waiters, marketers, and managers: teams stay more engaged, make fewer mistakes, learn faster, and handle everyday processes more easily.

Personalized guest communication

Cosmos enables personalized engagement with every guest at all stages of interaction:
booking → orders → service → analytics → repeat visit

Guests are recognized even before the order is taken

The hostess sees reservation history, the waiter sees guest preferences and special notes in the mobile app Cosmos Waiter, and the marketer sees segments and reasons to bring the guest back.

Seamless data transfer

COSMOS helps restaurants move from outdated CRMs and reservation systems while preserving the guest base, history, reservations, and key workflows.
Guest segmentation

Dynamic segments

COSMOS automatically flags guests at risk of churn: those visiting less often, spending less, or changing their usual order patterns.
Dynamic segment example

Static segments

Group VIPs, partners, influencers, and loyal regulars into dedicated segments for more precise team outreach.
Static segment example

Flexible filters

Build segments by visits, checks, orders, and behavior to quickly spot inactive, declining, and high-value guests.
Flexible filters example

Data export

Export ready-made segments for mailing, analytics, and internal workflows while keeping guest data under your control.
Data export example

Data export

Export ready-made segments for mailing, analytics, and internal workflows while keeping guest data under your control.
Data export example

Dynamic segments

COSMOS automatically flags guests at risk of churn: those visiting less often, spending less, or changing their usual order patterns.
Dynamic segment example

Static segments

Group VIPs, partners, influencers, and loyal regulars into dedicated segments for more precise team outreach.
Static segment example

Flexible filters

Build segments by visits, checks, orders, and behavior to quickly spot inactive, declining, and high-value guests.
Flexible filters example

Data export

Export ready-made segments for mailing, analytics, and internal workflows while keeping guest data under your control.
Data export example

Dynamic segments

COSMOS automatically flags guests at risk of churn: those visiting less often, spending less, or changing their usual order patterns.
Dynamic segment example
Mailings

Message personalization

COSMOS uses guest profile data so the restaurant speaks to the right audience more precisely and brings guests back with a relevant reason instead of sending one campaign to the entire database.
Mailing personalization example

Performance analytics

A campaign should be evaluated not only by sends and opens, but by its impact on visits and revenue. In COSMOS, marketers and managers see which audiences received the message, who returned after communication, and which mailings actually help bring guests back.
SMS, Push, Email, Мессенджер

Message personalization

COSMOS uses guest profile data so the restaurant speaks to the right audience more precisely and brings guests back with a relevant reason instead of sending one campaign to the entire database.
Mailing personalization example

Automated mailings

Important moments are easy to miss manually: a guest has not visited for a long time, canceled a reservation, did not return after a visit, or has a birthday coming up. COSMOS launches these messages automatically so the restaurant communicates on time instead of after the guest has already moved to a competitor.
Automated mailing scenarios example

Manual mailings

Do not send the same message to the entire database. In COSMOS you choose the right segment and launch a mailing for a specific goal: bring inactive guests back, invite them to an event, or support revenue.
Manual segmented mailing example

SMS, Push, Email, Мессенджер

Set up unified communication across all available channels: SMS, push notifications to the digital loyalty card, email, and messengers. COSMOS allows you to build a channel sequence to ensure the message reaches the guest and improves mailing conversion rates.
SMS, Push, Email, Мессенджер

Performance analytics

A campaign should be evaluated not only by sends and opens, but by its impact on visits and revenue. In COSMOS, marketers and managers see which audiences received the message, who returned after communication, and which mailings actually help bring guests back.
SMS, Push, Email, Мессенджер

Message personalization

COSMOS uses guest profile data so the restaurant speaks to the right audience more precisely and brings guests back with a relevant reason instead of sending one campaign to the entire database.
Mailing personalization example
We don't just support clients. We becomepart of your team.
Waiter App
Guest
The waiter can view all guest information before and during order taking.
Guest Tags
The waiter can manually add tags and preferences to a guest directly during service.
Orders
The waiter works with orders, dishes, and guests in a single interface.
AI- suggestions
The app suggests what the waiter can offer the guest based on the current menu, personal preferences, and order history.
Learn more
Events
Event setup and monitoring
Events
The system allows you to create events for various formats: dinners, parties, concerts, special seatings, and private events. For each event, you can set up a dedicated page, description, participation terms, ticket categories, pricing, and sales logic. The team can view sales dynamics in real time and manage promotion more efficiently.
Reservation Widget

Website Form

Guests book tables directly from your website, helping you capture more direct reservations without calls or third-party platforms.
Example of a website form

Branding

The widget blends into your brand and embeds easily into any page as a natural part of the site.
Example of a branded form

Field Customization

Customize fields and form logic to collect the right data without overloading guests with unnecessary questions.
Example of field customization

Guest Data Collection

Widget data enriches guest profiles in your CRM for segmentation, personalized offers, and repeat sales.
Example of data collection

Guest Data Collection

Widget data enriches guest profiles in your CRM for segmentation, personalized offers, and repeat sales.
Example of data collection

Website Form

Guests book tables directly from your website, helping you capture more direct reservations without calls or third-party platforms.
Example of a website form

Branding

The widget blends into your brand and embeds easily into any page as a natural part of the site.
Example of a branded form

Field Customization

Customize fields and form logic to collect the right data without overloading guests with unnecessary questions.
Example of field customization

Guest Data Collection

Widget data enriches guest profiles in your CRM for segmentation, personalized offers, and repeat sales.
Example of data collection

Website Form

Guests book tables directly from your website, helping you capture more direct reservations without calls or third-party platforms.
Example of a website form
Pricing
2 months free with annual billing
S
25,000 ₽/month

up to 50 seats

M
35,000 ₽/month

up to 100 seats

L
45,000 ₽/month

more than 100 seats

Running a restaurant group? We’ll tailor the terms for you

The waiter app is paid for under a separate plan

Integrations

iiko

The iiko integration connects bookings, visits, and front-of-house operations, synchronizes CRM and POS data, and reduces manual work.

Yandex Booking

The integration brings bookings from Yandex and other channels into one flow and stores guest data in a single system.

MTS Telephony

The MTS Telephony integration links calls with the CRM, helps the team respond faster, and keeps guest communication in one place.

CardPR

The CardPR integration helps manage loyalty, personalized offers, and repeat-visit mechanics.

Mango Office

Mango Office links telephony with the CRM, adds call history to the guest profile, and makes team communication more transparent.

RedSMS

The RedSMS integration automates service SMS messages such as confirmations, reminders, and other guest notifications.

Twilio

The Twilio integration provides international messaging infrastructure for flexible notification setup and scaling.

UniSender

The UniSender integration helps launch email campaigns and mass communications based on CRM data.
FAQ
Typically 2–4 weeks: integrations, profile setup, and team onboarding.
Yes. We can run a demo and provide test access so you can try real scenarios.
Yes, we tailor the package and terms to your restaurant’s needs.
Contact us