Cosmos integrates reservations, guests, analytics, and finances into a single operating system for restaurants and chains. We strive to create products that solve real user problems.

About Cosmos | CosmosResto

Quest Settings

Booking

Guests

Analytics

Luxury Lounge

Customer reviews

About Cosmos

Analytics shows guest activity, retention, visit frequency, and other important metrics. This helps better understand audience behavior and work more precisely with loyalty.

Guest Metrics

The system shows booking volume and trends, sources, and lead quality. This allows evaluating venue occupancy, channel effectiveness, and demand stability.

Booking Metrics

Analytics shows which actions, campaigns, and scenarios impact revenue. This enables the team to make decisions based on clear metrics rather than subjective impressions.

Sales Metrics

Key metrics are collected in customizable visual panels. The team can configure the composition of metrics and immediately see what matters most, spot deviations faster, and identify growth opportunities.

Dashboards

The system allows you to create reports on the main areas of work: guests, bookings, sales, and operational metrics. You can create personal reports or share them with the team.

Reports

Metrics can be compared across different dates, weeks, months, and other intervals. This helps track trends, seasonality, and assess the real impact of changes in product, operations, or marketing.

Period Comparison

The system allows comparing metrics across different venues. This helps identify strengths and weaknesses of each location and scale the most successful practices.

Location Comparison

Set up guest groups, levels, transition rules, promotions, and promo codes in one place.

Loyalty Program

Collect reviews from maps and external platforms in one workspace so the team can spot service signals faster, see the full reputation picture, and never miss important feedback.

Reviews

Configure booking prepayment rules by venue format, weekday, or seating scenario. This helps reduce no-shows and manage demand during peak hours with more confidence.

Prepayment

Coming Soon

The system allows you to create events for various formats: dinners, parties, concerts, special seatings, and private events. For each event, you can set up a dedicated page, description, participation terms, ticket categories, pricing, and sales logic. The team can view sales dynamics in real time and manage promotion more efficiently.

Events

A separate event scenario appears on the website: guests can browse the lineup, open the event page, and proceed to purchase. This enables direct ticket sales without diverting traffic to external platforms.

Events Widget

Events can be displayed on the website as a lineup or a calendar. This makes it easier for guests to find events of interest and turns the events offering into a prominent part of the restaurant's digital storefront.

Event Calendar

Tickets are sold directly through the website without manual request processing or redirects to external services. This shortens the path from interest to payment and helps retain revenue within your own channel. The ticket appearance can be flexibly customized within the system using the built-in visual editor.

Tickets

Ticket sales are linked to the booking system and guest seating logic. This helps monitor venue occupancy and manage both regular seatings and events within a single workflow.

Sync with Reservations

Personal data, RFM status, notes, preferences, loyalty, tags, blacklist, visualization of statistics and visits. Additional blocks: lists of reservations and orders, as well as guest logs.

Top 3 favorite categories, with the top 5 favorite products in each category over time. Bonus: a graph of guest visit times.

A powerful tag builder lets you, for example, assign the tag “spender-status”

can automatically mark guests who ordered expensive wine X times in their last Y checks. These are just a few examples. You define the tags and parameters yourself. Such tags are assigned automatically and refreshed daily based on your rules.

These tags are assigned manually. Examples:

Each tag can be configured so frontline staff can assign it directly from the reservation system or the Cosmos Waiter mobile ordering app.

Each tag can be configured so frontline staff can assign it directly from the reservation system or the mobile ordering app

Segment guests based on three parameters: last visit (Recency), visit frequency (Frequency), and spending (Monetary). RFM allows for a deeper understanding of your guest database and the creation of marketing scenarios based on RFM segments and their dynamics.

History of changes to guest data. For example, changes in personal information, RFM status, tags, loyalty level, bonus points balance, and communications (sms, push, and email).

A comprehensive guest database with over 20 parameters. Allows you to work with a specific guest or group of guests using search and filters, as well as export data to Excel.

The system allows filtering the guest database based on more than 20 customizable conditions.

The iiko integration connects bookings, visits, and front-of-house operations, synchronizes CRM and POS data, and reduces manual work.

iiko

The integration brings bookings from Yandex and other channels into one flow and stores guest data in a single system.

Yandex Booking

The MTS Telephony integration links calls with the CRM, helps the team respond faster, and keeps guest communication in one place.

MTS Telephony

The CardPR integration helps manage loyalty, personalized offers, and repeat-visit mechanics.

CardPR

Mango Office links telephony with the CRM, adds call history to the guest profile, and makes team communication more transparent.

Mango Office

The RedSMS integration automates service SMS messages such as confirmations, reminders, and other guest notifications.

RedSMS

The Twilio integration provides international messaging infrastructure for flexible notification setup and scaling.

Twilio

The UniSender integration helps launch email campaigns and mass communications based on CRM data.

UniSender

COSMOS fits into the restaurant's existing stack and unifies guest data, communications, and operational processes within a single system. Integrations help automate the team's work, preserve interaction history, and build consistent service and marketing workflows.

Integrations

COSMOS uses guest profile data so the restaurant speaks to the right audience more precisely and brings guests back with a relevant reason instead of sending one campaign to the entire database.

Message personalization

Important moments are easy to miss manually: a guest has not visited for a long time, canceled a reservation, did not return after a visit, or has a birthday coming up. COSMOS launches these messages automatically so the restaurant communicates on time instead of after the guest has already moved to a competitor.

Automated mailings

Do not send the same message to the entire database. In COSMOS you choose the right segment and launch a mailing for a specific goal: bring inactive guests back, invite them to an event, or support revenue.

Manual mailings

Set up unified communication across all available channels: SMS, push notifications to the digital loyalty card, email, and messengers. COSMOS allows you to build a channel sequence to ensure the message reaches the guest and improves mailing conversion rates.

SMS, Push, Email, Мессенджер

A campaign should be evaluated not only by sends and opens, but by its impact on visits and revenue. In COSMOS, marketers and managers see which audiences received the message, who returned after communication, and which mailings actually help bring guests back.

Performance analytics

Mailings

AI hostess increases venue occupancy and reduces hostess costs.

AI marketer improves marketing efficiency and boosts guest retention.

AI that drives results

COSMOS processes any number of Yandex Booking requests within the same system as all other channels. One single queue, one centralized guest profile — with zero data loss or duplication.

Yandex Booking Integration

Modern design speeds up the work of hostesses, waiters, marketers, and managers: teams stay more engaged, make fewer mistakes, learn faster, and handle everyday processes more easily.

User-friendly interface

Cosmos enables personalized engagement with every guest at all stages of interaction:

Personalized guest communication

, and the marketer sees segments and reasons to bring the guest back.

The hostess sees reservation history, the waiter sees guest preferences and special notes in the mobile app

Guests are recognized even before the order is taken

We don't just cover the basic needs of the business — we take processes to an entirely new level.

Modern Functionality

POS integration connects guests, reservations, visits, and checks into one complete picture the team can trust.

Data matches the POS

A modern architecture helps the system stay reliable even under peak load.

It still works on a Friday night

COSMOS helps restaurants move from outdated CRMs and reservation systems while preserving the guest base, history, reservations, and key workflows.

Seamless data transfer

Why COSMOS

COSMOS

AI-powered platform for guest experience management, marketing, and reservations

Cosmos Resto

Pricing

This view shows available time slots for each table, helping you maximize venue occupancy.

A classic view used in most venues. We've added the ability to toggle information on each table: guest name, bill amount, waiter, and the time of current and upcoming reservations.

Ensures the hostess never misses a request from your website or maps, as they go straight into our system.

Saves all calls to the system — both answered and missed.

The hostess sees all guest information, including comments and tags, even before picking up the phone.

When creating a reservation, the hostess sees detailed guest information and preferences based on past visits.

Manage deposits per table for special events. Choose deposit type: per hour, per table, or per guest.

When the hostess confirms the guest has arrived, an order is automatically created at the POS terminal with guest info, which is also shown in the waiter app.

Reservations

COSMOS automatically flags guests at risk of churn: those visiting less often, spending less, or changing their usual order patterns.

Dynamic segments

Group VIPs, partners, influencers, and loyal regulars into dedicated segments for more precise team outreach.

Static segments

Build segments by visits, checks, orders, and behavior to quickly spot inactive, declining, and high-value guests.

Flexible filters

Export ready-made segments for mailing, analytics, and internal workflows while keeping guest data under your control.

Data export

Guest Segmentation

AI-powered platform for guest experience management, marketing, and reservations 

COSMOS allows you to create surveys for any purpose: customize questions, structure, logic, and design to launch custom scenarios tailored to the restaurant's format and communication goals.

Flexible Survey Builder

COSMOS helps collect post-visit feedback so the team can respond in time to issues in service, kitchen, or atmosphere.

Post-Visit Feedback

COSMOS aggregates survey results into clear analytics, turning scattered responses into actionable insights for management.

Response Analytics

COSMOS links responses to the guest profile and interaction history, so the restaurant sees not just a comment but the full picture.

Linked to Guest Profile

Surveys

We don't just support clients. We become

part of your team

Guests are the most valuable asset of a restaurant.

Trust the best system to take care

of every one of them

The restaurant business deserves a system not from the past, but

from the future

Current solutions were built over 10 years ago to cover only basic functionality. But our platform was built

in the era of AI

The waiter can view all guest information before and during order taking.

The waiter can manually add tags and preferences to a guest directly during service.

The waiter works with orders, dishes, and guests in a single interface.

The app suggests what the waiter can offer the guest based on the current menu, personal preferences, and order history.

Learn more

Waiter App

Guests book tables directly from your website, helping you capture more direct reservations without calls or third-party platforms.

Website Form

The widget blends into your brand and embeds easily into any page as a natural part of the site.

Branding

Customize fields and form logic to collect the right data without overloading guests with unnecessary questions.

Field Customization

Widget data enriches guest profiles in your CRM for segmentation, personalized offers, and repeat sales.

Guest Data Collection

Reservation Widget

Company details

Current legal entity information

Tell us about your task and we’ll get back to you with the best next step.

We’ll make the transition seamless and help move your processes, data, and team.

We’ll help you switch to COSMOS

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Complete transparency of money flow

Finances & Transactions

Cloud restaurant management system. Finance, employees, and salaries under complete control.

Team & Finance | CosmosResto

Motivate your team with goals and rewards

Employees see their progress, achieve goals, and earn bonuses for results

Gamification

Configure any calculation logic to fit your business

Salary schemes of any complexity.

Any formula in just a few clicks.

Automated Payroll Calculation

Manage a single restaurant or an entire chain with equal ease

All locations, data, and analytics are combined in a single interface. Manage your network as one unified business and scale without chaos.

Multi-location Management

Team & Shifts

Team & Finance

Let's estimate your venue's potential

Segments and automated scenarios help bring guests back.

Personalized mailings

Guests, reservations, visits, and checks connect into one picture.

Data meets the till

RFM status, visits, preferences, and order history in one place.

Guest profile

Reports on guests, reservations, sales, and locations reveal the trend.

Waiters see guest preferences and get prompts for relevant upsells.

Average check

The team knows guest history, preferences, and the right reason to reach out.

Loyalty

Guests return more often and receive more relevant offers.

Guest LTV

Time-slot reservations and table management help fill high-demand hours.

Peak occupancy

Requests from the website, maps, and phone arrive in one queue without losses.

Booking requests

Segments and automated scenarios bring guests back at the right moment.

Guest return rate

Illustrative benchmarks for a single-venue restaurant. Final values are calculated from each venue's data.

What grows

How COSMOS helps restaurants grow revenue and reduce operating costs

Business Results | CosmosResto

We do not manually combine disconnected reports. Reservations, guests, communications, and sales connect to the till, so every metric can be checked and explained.

Numbers that grow profit

What grows

Guest LTV

Average check

Peak occupancy

Guest return rate

Booking requests

What shrinks

Hostess and marketing payroll

Director's working time