AI that drives results
Artificial intelligence embedded across business processes helps reduce manual work and enables decisions based on data.
The first AI-powered platform for guest experience management, marketing, and reservations
The restaurant business deserves a system not from the past, butfrom the future.
Reservations
Reservations
This view shows available time slots for each table, helping you maximize venue occupancy.
Guests
Guests
Personal data, RFM status, notes, preferences, loyalty, tags, blacklist, visualization of statistics and visits. Additional blocks: lists of reservations and orders, as well as guest logs.
Why COSMOS
Dedicated support
Each client is assigned a personal account manager.
An interface that helps the team, not slows it down
Clear UX speeds up the work of hostesses, waiters, marketers, and managers: teams stay more engaged, make fewer mistakes, learn faster, and handle everyday processes more easily.
Personalized guest communication
COSMOS does not just send messages. It helps tailor communication to each guest based on visits, orders, average check, retention, and the performance of previous outreach.
Guests are recognized even before the order is taken
The hostess sees reservation history, the waiter sees guest preferences and special notes in the mobile app Cosmos Waiter, and the marketer sees segments and reasons to bring the guest back.
Deep guest profile
All guest information is gathered on one page: favorite location and dishes, RFM status and tags, campaigns, and survey results.
Data matches the POS
POS integration connects guests, reservations, visits, and checks into one complete picture the team can trust.
It still works on a Friday night
A modern architecture helps the system stay reliable even under peak load.
Seamless data transfer
COSMOS helps restaurants move from outdated CRMs and reservation systems while preserving the guest base, history, reservations, and key workflows.
Guest segmentation
Dynamic segments
Guests rarely churn overnight. They visit less often, spend less, or stop ordering categories they used to choose. COSMOS keeps these segments updated automatically so the team can react before revenue is lost.
Static segments
Some audiences need manual curation: VIPs, partners, influencers, event guests, and loyal regulars. COSMOS keeps them in dedicated segments so the team can work with each audience more precisely.
Flexible filters
Restaurants need to quickly spot who has not visited recently, who is slowing down, who is active in only one location, and who buys premium items. COSMOS lets you combine visit, order, receipt, and behavior filters without manual exports.
Data export
Guest data should remain under the restaurant team’s control. COSMOS lets you export ready-made segments for reporting, analytics, reconciliations, and any internal workflows that need data outside the platform.
Data export
Guest data should remain under the restaurant team’s control. COSMOS lets you export ready-made segments for reporting, analytics, reconciliations, and any internal workflows that need data outside the platform.
Dynamic segments
Guests rarely churn overnight. They visit less often, spend less, or stop ordering categories they used to choose. COSMOS keeps these segments updated automatically so the team can react before revenue is lost.
Static segments
Some audiences need manual curation: VIPs, partners, influencers, event guests, and loyal regulars. COSMOS keeps them in dedicated segments so the team can work with each audience more precisely.
Flexible filters
Restaurants need to quickly spot who has not visited recently, who is slowing down, who is active in only one location, and who buys premium items. COSMOS lets you combine visit, order, receipt, and behavior filters without manual exports.
Data export
Guest data should remain under the restaurant team’s control. COSMOS lets you export ready-made segments for reporting, analytics, reconciliations, and any internal workflows that need data outside the platform.
Dynamic segments
Guests rarely churn overnight. They visit less often, spend less, or stop ordering categories they used to choose. COSMOS keeps these segments updated automatically so the team can react before revenue is lost.
Mailings
Message personalization
COSMOS uses guest profile data so the restaurant speaks to the right audience more precisely and brings guests back with a relevant reason instead of sending one campaign to the entire database.
Performance analytics
A campaign should be evaluated not only by sends and opens, but by its impact on visits and revenue. In COSMOS, marketers and managers see which audiences received the message, who returned after communication, and which mailings actually help bring guests back.
Message personalization
COSMOS uses guest profile data so the restaurant speaks to the right audience more precisely and brings guests back with a relevant reason instead of sending one campaign to the entire database.
Automated mailings
Important moments are easy to miss manually: a guest has not visited for a long time, canceled a reservation, did not return after a visit, or has a birthday coming up. COSMOS launches these messages automatically so the restaurant communicates on time instead of after the guest has already moved to a competitor.
Manual mailings
Do not send the same message to the entire database. In COSMOS you choose the right segment and launch a mailing for a specific goal: bring inactive guests back, invite them to an event, or support revenue.
Performance analytics
A campaign should be evaluated not only by sends and opens, but by its impact on visits and revenue. In COSMOS, marketers and managers see which audiences received the message, who returned after communication, and which mailings actually help bring guests back.
Message personalization
COSMOS uses guest profile data so the restaurant speaks to the right audience more precisely and brings guests back with a relevant reason instead of sending one campaign to the entire database.
Waiter App
Guest Information
A waiter often serves a guest without context—unaware of their status, preferences, favorite items, or visit history. COSMOS Waiter displays guest profile data right on the floor, so personalized service works during service itself, not just in reports and newsletters.
Adding Tags to a Guest
Waiters notice things that do not always show up in reports: favorite items, service preferences, interest in events, or important details about communication. COSMOS Waiter allows staff to add tags to a guest directly in the app, so these observations are immediately saved to the guest profile and can be used in service, segmentation, and future communications.
Order Workflow
During a busy shift, it's essential to take orders quickly and see what's happening at the table without unnecessary follow-ups. COSMOS Waiter helps the waiter manage dishes, guests at the table, and order statuses in a single interface, making service faster and smoother for the team.
AISuggestions
Upselling shouldn't depend solely on the experience of a particular waiter. COSMOS Waiter suggests what can be offered to the guest based on their profile and current order, so recommendations feel natural and help increase the average check without pushy sales.
Reservation Widget
Website Form
Guests select the date, time, and number of guests, then submit a reservation directly from the restaurant's website. This reduces the workload on the hostess team and helps generate more direct bookings without calls or third-party services.
Branding
The widget adapts to the establishment's style: colors, fonts, and visual accents. It looks like a natural part of the website and can be easily embedded on any page without the need to develop a separate landing page.
Field Customization
The form can be tailored to the establishment's needs: you can choose required and optional fields, adjust the data fields, and modify the input logic. This helps collect the necessary information without asking guests unnecessary questions.
Guest Data Collection
Data from the widget enriches the guest profile: contact details, preferences, booking history, and interest in events. This information can be used in the CRM for segmentation, personalized offers, and repeat sales.
Guest Data Collection
Data from the widget enriches the guest profile: contact details, preferences, booking history, and interest in events. This information can be used in the CRM for segmentation, personalized offers, and repeat sales.
Website Form
Guests select the date, time, and number of guests, then submit a reservation directly from the restaurant's website. This reduces the workload on the hostess team and helps generate more direct bookings without calls or third-party services.
Branding
The widget adapts to the establishment's style: colors, fonts, and visual accents. It looks like a natural part of the website and can be easily embedded on any page without the need to develop a separate landing page.
Field Customization
The form can be tailored to the establishment's needs: you can choose required and optional fields, adjust the data fields, and modify the input logic. This helps collect the necessary information without asking guests unnecessary questions.
Guest Data Collection
Data from the widget enriches the guest profile: contact details, preferences, booking history, and interest in events. This information can be used in the CRM for segmentation, personalized offers, and repeat sales.
Website Form
Guests select the date, time, and number of guests, then submit a reservation directly from the restaurant's website. This reduces the workload on the hostess team and helps generate more direct bookings without calls or third-party services.
Events
Events
The system allows you to create events for various formats: dinners, parties, concerts, special seatings, and private events. For each event, you can set up a dedicated page, description, participation terms, ticket categories, pricing, and sales logic. The team can view sales dynamics in real time and manage promotion more efficiently.
Sync with Reservations
Ticket sales are linked to the booking system and guest seating logic. This helps monitor venue occupancy and manage both regular seatings and events within a single workflow.
Events
The system allows you to create events for various formats: dinners, parties, concerts, special seatings, and private events. For each event, you can set up a dedicated page, description, participation terms, ticket categories, pricing, and sales logic. The team can view sales dynamics in real time and manage promotion more efficiently.
Events Widget
A separate event scenario appears on the website: guests can browse the lineup, open the event page, and proceed to purchase. This enables direct ticket sales without diverting traffic to external platforms.
Event Calendar
Events can be displayed on the website as a lineup or a calendar. This makes it easier for guests to find events of interest and turns the events offering into a prominent part of the restaurant's digital storefront.
Tickets
Tickets are sold directly through the website without manual request processing or redirects to external services. This shortens the path from interest to payment and helps retain revenue within your own channel. The ticket appearance can be flexibly customized within the system using the built-in visual editor.
Sync with Reservations
Ticket sales are linked to the booking system and guest seating logic. This helps monitor venue occupancy and manage both regular seatings and events within a single workflow.
Events
The system allows you to create events for various formats: dinners, parties, concerts, special seatings, and private events. For each event, you can set up a dedicated page, description, participation terms, ticket categories, pricing, and sales logic. The team can view sales dynamics in real time and manage promotion more efficiently.
Communication and reviews
All channels in one place
- Automatic review collection
- Replies directly from the CRM
- Triggered visit ratings
Analytics
Dashboards that drive revenue
- Customizable dashboards
- Export to Excel
- Compare locations and periods
Pricing
2 months free with annual billing
25,000 ₽/month
up to 50 seats
35,000 ₽/month
up to 100 seats
45,000 ₽/month
more than 100 seats
Running a restaurant group? We’ll tailor the terms for you
The waiter app is paid for under a separate plan
Integrations
iiko
The integration with iiko connects bookings, visits, and front-of-house operations. This helps synchronize data between the CRM and POS, reduce manual work, and maintain a unified guest service workflow.
Yandex Booking
The integration allows you to receive bookings from Yandex and process them alongside requests from other channels. The team sees a unified booking flow, while guest and visit data are stored in a single system.
MTS Telephony
The integration with MTS Telephony enables you to track calls as part of the guest journey. The team can view inquiries, process inbound calls more quickly, and maintain consistent communication with guests.
CardPR
The integration with CardPR helps manage loyalty programs, cards, and retention mechanics. This expands the possibilities for personalized offers and encourages repeat visits.
Mango Office
Connecting Mango Office links telephony with the restaurant's CRM processes. Call history becomes part of the guest profile, and team communication becomes more transparent and manageable.
RedSMS
The integration with RedSMS is used for automated and service-related SMS communications. Confirmations, reminders, and other messages are sent within a unified guest engagement workflow.
Twilio
The integration with Twilio expands guest communication capabilities through an international message-sending infrastructure. This is convenient for flexible notification setup and scaling communications.
UniSender
The integration with UniSender helps launch email and mass communications based on CRM data. This simplifies marketing campaigns, segmented mailings, and re-engagement with guests.
FAQ
Typically 2–4 weeks: integrations, profile setup, and team onboarding.
Yes. We can run a demo and provide test access so you can try real scenarios.
Yes, we tailor the package and terms to your restaurant’s needs.
Contact us