Cosmos integrates reservations, guests, analytics, and finances into a single operating system for restaurants and chains. We strive to create products that solve real user problems.

About Cosmos | CosmosResto

Quest Settings

Booking

Guests

Analytics

Luxury Lounge

Customer reviews

About Cosmos

Dashboards that drive revenue

Data-driven decisions, not just intuition

The system allows you to create events for various formats: dinners, parties, concerts, special seatings, and private events. For each event, you can set up a dedicated page, description, participation terms, ticket categories, pricing, and sales logic. The team can view sales dynamics in real time and manage promotion more efficiently.

Events

A separate event scenario appears on the website: guests can browse the lineup, open the event page, and proceed to purchase. This enables direct ticket sales without diverting traffic to external platforms.

Events Widget

Events can be displayed on the website as a lineup or a calendar. This makes it easier for guests to find events of interest and turns the events offering into a prominent part of the restaurant's digital storefront.

Event Calendar

Tickets are sold directly through the website without manual request processing or redirects to external services. This shortens the path from interest to payment and helps retain revenue within your own channel. The ticket appearance can be flexibly customized within the system using the built-in visual editor.

Tickets

Ticket sales are linked to the booking system and guest seating logic. This helps monitor venue occupancy and manage both regular seatings and events within a single workflow.

Sync with Reservations

All channels in one place

Communication and reviews

Personal data, RFM status, notes, preferences, loyalty, tags, blacklist, visualization of statistics and visits. Additional blocks: lists of reservations and orders, as well as guest logs.

Top 3 favorite categories, with the top 5 favorite products in each category over time. Bonus: a graph of guest visit times.

A powerful tag builder lets you, for example, assign the tag “spender-status”

can automatically mark guests who ordered expensive wine X times in their last Y checks. These are just a few examples. You define the tags and parameters yourself. Such tags are assigned automatically and refreshed daily based on your rules.

These tags are assigned manually. Examples:

Each tag can be configured so frontline staff can assign it directly from the reservation system or the Cosmos Waiter mobile ordering app.

Each tag can be configured so frontline staff can assign it directly from the reservation system or the mobile ordering app

Segment guests based on three parameters: last visit (Recency), visit frequency (Frequency), and spending (Monetary). RFM allows for a deeper understanding of your guest database and the creation of marketing scenarios based on RFM segments and their dynamics.

History of changes to guest data. For example, changes in personal information, RFM status, tags, loyalty level, bonus points balance, and communications (sms, push, and email).

A comprehensive guest database with over 20 parameters. Allows you to work with a specific guest or group of guests using search and filters, as well as export data to Excel.

The system allows filtering the guest database based on more than 20 customizable conditions.

The integration with iiko connects bookings, visits, and front-of-house operations. This helps synchronize data between the CRM and POS, reduce manual work, and maintain a unified guest service workflow.

iiko

The integration allows you to receive bookings from Yandex and process them alongside requests from other channels. The team sees a unified booking flow, while guest and visit data are stored in a single system.

Yandex Booking

The integration with MTS Telephony enables you to track calls as part of the guest journey. The team can view inquiries, process inbound calls more quickly, and maintain consistent communication with guests.

MTS Telephony

The integration with CardPR helps manage loyalty programs, cards, and retention mechanics. This expands the possibilities for personalized offers and encourages repeat visits.

CardPR

Connecting Mango Office links telephony with the restaurant's CRM processes. Call history becomes part of the guest profile, and team communication becomes more transparent and manageable.

Mango Office

The integration with RedSMS is used for automated and service-related SMS communications. Confirmations, reminders, and other messages are sent within a unified guest engagement workflow.

RedSMS

The integration with Twilio expands guest communication capabilities through an international message-sending infrastructure. This is convenient for flexible notification setup and scaling communications.

Twilio

The integration with UniSender helps launch email and mass communications based on CRM data. This simplifies marketing campaigns, segmented mailings, and re-engagement with guests.

UniSender

COSMOS fits into the restaurant's existing stack and unifies guest data, communications, and operational processes within a single system. Integrations help automate the team's work, preserve interaction history, and build consistent service and marketing workflows.

Integrations

COSMOS uses guest profile data so the restaurant speaks to the right audience more precisely and brings guests back with a relevant reason instead of sending one campaign to the entire database.

Message personalization

Important moments are easy to miss manually: a guest has not visited for a long time, canceled a reservation, did not return after a visit, or has a birthday coming up. COSMOS launches these messages automatically so the restaurant communicates on time instead of after the guest has already moved to a competitor.

Automated mailings

Do not send the same message to the entire database. In COSMOS you choose the right segment and launch a mailing for a specific goal: bring inactive guests back, invite them to an event, or support revenue.

Manual mailings

A campaign should be evaluated not only by sends and opens, but by its impact on visits and revenue. In COSMOS, marketers and managers see which audiences received the message, who returned after communication, and which mailings actually help bring guests back.

Performance analytics

Mailings

Artificial intelligence embedded across business processes helps reduce manual work and enables decisions based on data.

AI that drives results

Each client is assigned a personal account manager.

Dedicated support

Clear UX speeds up the work of hostesses, waiters, marketers, and managers: teams stay more engaged, make fewer mistakes, learn faster, and handle everyday processes more easily.

An interface that helps the team, not slows it down

COSMOS does not just send messages. It helps tailor communication to each guest based on visits, orders, average check, retention, and the performance of previous outreach.

Personalized guest communication

, and the marketer sees segments and reasons to bring the guest back.

The hostess sees reservation history, the waiter sees guest preferences and special notes in the mobile app

Guests are recognized even before the order is taken

All guest information is gathered on one page: favorite location and dishes, RFM status and tags, campaigns, and survey results.

Deep guest profile

POS integration connects guests, reservations, visits, and checks into one complete picture the team can trust.

Data matches the POS

A modern architecture helps the system stay reliable even under peak load.

It still works on a Friday night

COSMOS helps restaurants move from outdated CRMs and reservation systems while preserving the guest base, history, reservations, and key workflows.

Seamless data transfer

Why COSMOS

COSMOS

The first AI-powered platform for guest experience management, marketing, and reservations

Cosmos Resto

Pricing

This view shows available time slots for each table, helping you maximize venue occupancy.

A classic view used in most venues. We've added the ability to toggle information on each table: guest name, bill amount, waiter, and the time of current and upcoming reservations.

Ensures the hostess never misses a request from your website or maps, as they go straight into our system.

Saves all calls to the system — both answered and missed.

The hostess sees all guest information, including comments and tags, even before picking up the phone.

When creating a reservation, the hostess sees detailed guest information and preferences based on past visits.

Manage deposits per table for special events. Choose deposit type: per hour, per table, or per guest.

When the hostess confirms the guest has arrived, an order is automatically created at the POS terminal with guest info, which is also shown in the waiter app.

Reservations

Guests rarely churn overnight. They visit less often, spend less, or stop ordering categories they used to choose. COSMOS keeps these segments updated automatically so the team can react before revenue is lost.

Dynamic segments

Some audiences need manual curation: VIPs, partners, influencers, event guests, and loyal regulars. COSMOS keeps them in dedicated segments so the team can work with each audience more precisely.

Static segments

Restaurants need to quickly spot who has not visited recently, who is slowing down, who is active in only one location, and who buys premium items. COSMOS lets you combine visit, order, receipt, and behavior filters without manual exports.

Flexible filters

Guest data should remain under the restaurant team’s control. COSMOS lets you export ready-made segments for reporting, analytics, reconciliations, and any internal workflows that need data outside the platform.

Data export

Guest segmentation

The first AI-powered platform for guest experience management, marketing, and reservations 

The restaurant business deserves a system not from the past, but

from the future.

Current solutions were built over 10 years ago to cover only basic functionality. But our platform was built

in the era of AI

COSMOS Waiter displays guest profile data right on the floor,

so personalized service works during service itself, not just in reports and newsletters.

A waiter often serves a guest without context—unaware of their status, preferences, favorite items, or visit history.

COSMOS Waiter allows staff to add tags to a guest directly in the app,

so these observations are immediately saved to the guest profile and can be used in service, segmentation, and future communications.

Waiters notice things that do not always show up in reports: favorite items, service preferences, interest in events, or important details about communication.

COSMOS Waiter helps the waiter manage dishes, guests at the table, and order statuses in a single interface,

making service faster and smoother for the team.

During a busy shift, it's essential to take orders quickly and see what's happening at the table without unnecessary follow-ups.

COSMOS Waiter suggests what can be offered to the guest based on their profile and current order,

so recommendations feel natural and help increase the average check without pushy sales.

Upselling shouldn't depend solely on the experience of a particular waiter.

Learn More

Waiter App

Guests select the date, time, and number of guests, then submit a reservation directly from the restaurant's website. This reduces the workload on the hostess team and helps generate more direct bookings without calls or third-party services.

Website Form

The widget adapts to the establishment's style: colors, fonts, and visual accents. It looks like a natural part of the website and can be easily embedded on any page without the need to develop a separate landing page.

Branding

The form can be tailored to the establishment's needs: you can choose required and optional fields, adjust the data fields, and modify the input logic. This helps collect the necessary information without asking guests unnecessary questions.

Field Customization

Data from the widget enriches the guest profile: contact details, preferences, booking history, and interest in events. This information can be used in the CRM for segmentation, personalized offers, and repeat sales.

Guest Data Collection

Reservation Widget

Name

Contact us

Complete transparency of money flow

Finances & Transactions

Cloud restaurant management system. Finance, employees, and salaries under complete control.

Team & Finance | CosmosResto

Motivate your team with goals and rewards

Employees see their progress, achieve goals, and earn bonuses for results

Gamification

Configure any calculation logic to fit your business

Salary schemes of any complexity.

Any formula in just a few clicks.

Automated Payroll Calculation

Manage a single restaurant or an entire chain with equal ease

All locations, data, and analytics are combined in a single interface. Manage your network as one unified business and scale without chaos.

Multi-location Management

Team & Shifts

Team & Finance

Powered by

to subtly increase the average order

Intentional upselling – RFM and tags help

Integration with the booking system

A waiter app with detailed guest information to improve the guest experience and increase the average check

Cosmos Waiter | CosmosResto

Market pain points

Forgotten items and order errors reduce revenue every day. The losses are silent but consistent.

Missing guest context causes delays, conflicts, and a lower average check.

Fragmented info and manual notes create noise and slow the team down.

Profit loss

Service breaks

Shift chaos